4/10 很差
Suzanne
与配偶出行
2025 年 5 月 16 日
不满意：清洁度、员工和服务、住宿条件和设施
I’m having a hard time reconciling the reviews that led us to book this place, with our actual experience. We got there 2 hours early. Not a problem because we’re not entitled to early check in. But the person at the desk told us we were “in the queue” which made us believe it wouldn’t be long, but by 4:00 (actual check in time) our room still wasn’t ready.
After 4 we got to our room and I noticed how worn the table and chairs were. Not sorta worn, obviously needing replacing.
For dinner that night we went to Sol. After delivering bread to our table, the waiter literally disappeared. When I complained to the host about it, no one could find him and we got a different waitress. Some of the food was good, but my husband got lobster Mac and cheese and it tasted like water. They obviously hadn’t drained the pasta enough.
Our toilet wouldn’t stop running and sometimes wouldn’t flush. When I asked someone to look into it, the person flushed it but didn’t actually keep it from running. I had to report it 2 more times before it was actually fixed.
When we went to breakfast one morning at La Marea the host pointed to a table across the room and behind a post. When I told him I couldn’t see the table, he did walk us to it. He asked if we wanted the buffet or menus and we said menus. Then he never brought them. We did end up getting the buffet but the prepared fiid was mostly bland and tasteless. Oh, and we had no salt shaker and the pepper grinder was empty.
Suzanne
2025 年 5 月入住 4 晚